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How Social Distance of Process Designers Affects the Process of Process Modeling: Insights From a Controlled Experiment

Kolb, Jens and Zimoch, Michael and Weber, Barbara and Reichert, Manfred (2014) How Social Distance of Process Designers Affects the Process of Process Modeling: Insights From a Controlled Experiment. In: 29th Symposium On Applied Computing (SAC 2014), Enterprise Engineering Track, 24-28 March, 2014, Gyeongju, South Korea.

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Abstract

The increasing adoption of process-aware information systems (PAISs) by enterprises has resulted in large process model collections. Usually, process models are created either by in-house domain experts or external consultants. Thereby, high model quality is crucial, i.e., process models should be syntactically correct and sound, and also reflect the real business processes properly. While numerous guidelines exist for creating correct and sound process models, there is only little work dealing with cognitive aspects affecting process modeling. This paper addresses this gap and presents a controlled experiment using construal level theory. We investigate the influence the social distance of a process designer to the modeled domain has on the creation of process models. In particular, we are able to show significant differences between high and low social distance in respect to model quality and granularity. The results may help enterprises to compose adequate teams for creating or optimizing business process models.

Item Type:Conference or Workshop Item (Paper)
Uncontrolled Keywords:business process modeling, construal level theory, process of process modeling
Subjects:DBIS Research > Publications
ID Code:1011
Deposited By: Prof. Dr. Manfred Reichert
BibTex Export:BibTeX
Deposited On:03 Jan 2014 19:01
Last Modified:21 Jun 2017 17:55

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