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Process-Aware Task Management Support for Knowledge-Intensive Business Processes: Findings, Challenges, Requirements

Mundbrod, Nicolas and Reichert, Manfred (2014) Process-Aware Task Management Support for Knowledge-Intensive Business Processes: Findings, Challenges, Requirements. In: IEEE 18th Int'l Distributed Object Computing Conference - Workshops and Demonstrations (EDOCW 2014), Ulm, Germany.

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Abstract

The operational support of knowledge-intensive business processes constitutes a big challenge. In particular, this process type is characterized as non-predictable, emergent, goaloriented, and knowledge-creating. Today, knowledge-intensive business processes are solely driven by professionals utilizing their skills and expertise whereas no support is provided by processaware information systems. In particular, the management of knowledge-intensive tasks (i.e., defining, updating, distributing, enacting, monitoring and assessing of tasks) is still accomplished manually by the knowledge workers based on pen and paper with the well-known drawbacks. This work presents two case studies of knowledge-intensive business processes. Based on the insights gained from these studies, we derive the core challenges as well as the requirements for an process-aware information system supporting knowledge workers in the management of the tasks emerging in the context of knowledge-intensive business processes.

Item Type:Conference or Workshop Item (Paper)
Uncontrolled Keywords:knowledge–intensive business process, collaborative knowledge work, emergent knowledge process, task management
Subjects:DBIS Research > Publications
ID Code:1069
Deposited By: Prof. Dr. Manfred Reichert
BibTex Export:BibTeX
Deposited On:11 Jul 2014 17:55
Last Modified:29 Jan 2015 11:11

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