Design of a solution for the communication between Microsoft’s ERP-solution and E-Commerce systems

Microsoft Dynamics 365 Finance and Microsoft Dynamics 365 Supply Chain Management are part of the ERP-solution provided by Microsoft. With Microsoft Dynamics 365 Commerce it is now also possible to define a channel in the ERP-system that represents an online store. Often, one or more third-party storefronts have to be used that require data about listings, saved in an ERP-system, in their own systems, and the stores also generate data that has to be transferred to the ERP-system. Incorrect synchronization results in either integrity problems or data that is difficult to maintain. Currently, there is no research on how to achieve such a synchronization with multiple shop platforms in Dynamics 365. This thesis evaluates possible implementations of such a synchronization between Dynamics 365 and third-party storefronts and suggests a most appropriate approach that can easily include multiple storefronts. The data transfer capabilities are evaluated for such an implementation, as well as technologies that can be used for best results, including Dynamics 365, Microsoft Azure, and Amazon Web Services. In the end, a combination of Business Events, Service Buses, Azure Functions and e-Commerce SDK was chosen to ensure successful bi-directional synchronization. The performance, scalability and extension aspect for multichannel was provided by the final implementation and resulted in a successful solution and synchronization.