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Towards Quantifying the Effects of Robotic Process Automation

Wewerka, Judith and Reichert, Manfred (2020) Towards Quantifying the Effects of Robotic Process Automation. In: Int'l Workshop on Frontiers of Process Aware Systems (FoPAS 2020), in conjunction with EDOC 2020, 5 October 2020, Eindhoven, The Netherlands. (Accepted for Publication)

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Abstract

Robotic Process Automation (RPA) is the automation of rule-based routine processes to increase process efficiency and to reduce process costs. In practice, however, RPA is often applied without knowledge of the concrete effects its introduction will have on the automated process and the involved stakeholders. Accordingly, literature on the quantitative effects of RPA is scarce. The objective of this paper is to provide empirical insights into improvements and deteriorations of business processes achieved in twelve RPA projects in the automotive industry. The results indicate that the positive benefits promised in literature are not always achieved in practice. In particular, shorter case duration and better quality are not confirmed by the empirical data gathered in the considered RPA projects. These quantitative insights constitute a valuable contribution to the currently rather qualitative literature on RPA.

Item Type:Conference or Workshop Item (Paper)
Uncontrolled Keywords:Robotic Process Automation, Quantify RPA Effects, Measure RPA, Monitor RPA Bots
Subjects:DBIS Research > Publications
ID Code:1959
Deposited By: Prof. Dr. Manfred Reichert
BibTex Export:BibTeX
Deposited On:07 Oct 2020 17:33
Last Modified:07 Oct 2020 17:33

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