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A Survey on Evaluation Factors for Business Process Management Technology.

Mutschler, Bela and Reichert, Manfred (2006) A Survey on Evaluation Factors for Business Process Management Technology. Technical Report. University of Twente, Enschede, The Netherlands.

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Abstract

Estimating the value of business process management (BPM) technology is a difficult task to accomplish. Computerized business processes have a strong impact on an organization, and BPM projects have a long-term cost amortization. To systematically analyze BPM technology from an economic-driven perspective, we are currently developing an evaluation framework in the EcoPOST project. In order to empirically validate the relevance of assumed evaluation factors (e.g., process knowledge, business process redesign, end user fears, and communication) we have conducted an online survey among 70 BPM experts from more than 50 industrial and academic organizations. This paper summarizes the results of this survey. Our results help both researchers and practitioners to better understand the evaluation factors that determine the value of BPM technology.

Item Type:Monograph (Technical Report)
Subjects:DBIS Research > Publications
ID Code:421
Deposited By: Prof. Dr. Manfred Reichert
BibTex Export:BibTeX
Deposited On:22 Jun 2008 16:58
Last Modified:14 Oct 2011 10:26

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