Towards a System Support of Collaborative Knowledge Work

Mundbrod, Nicolas and Kolb, Jens and Reichert, Manfred (2012) Towards a System Support of Collaborative Knowledge Work. In: 1st Int'l Workshop on Adaptive Case Management (ACM'12), BPM'12 Workshops, 2 September 2012, Tallinn, Estonia.

[img] PDF - Requires a PDF viewer such as GSview, Xpdf or Adobe Acrobat Reader


Knowledge work is becoming the predominant type of work in developed countries. Leveraging their expertise, skills, and experiences, knowledge workers daily deal with demanding situations. Therefore, they widely work autonomously, but usually collaborate in multiple contexts. Further, their work is influenced by dynamic factors like time constraints, costs, and available resources, and thereby it cannot be pre-specfied like routine work. The lack of an appropriate context and process support, in turn, reduces their productivity and hinders the reuse as well as the continuous improvement of elaborated solutions. This paper structures collaborative knowledge work and presents its characteristics and dimensions. Moreover, we introduce a lifecycle methodology to support collaborative knowledge workers holistically.

Item Type:Conference or Workshop Item (Paper)
Uncontrolled Keywords:Knowledge Work, Knowledge Workers, Collaboration, Lifecycle Support, CSCW
Subjects:DBIS Research > Publications
ID Code:837
Deposited By: Prof. Dr. Manfred Reichert
BibTex Export:BibTeX
Deposited On:04 Aug 2012 22:03
Last Modified:12 Apr 2013 22:31

Repository Staff Only: item control page