DBIS EPub

Demonstrating the Effectiveness of Process Improvement Patterns with Mining Results

Lohrmann, Matthias and Reichert, Manfred (2013) Demonstrating the Effectiveness of Process Improvement Patterns with Mining Results. Technical Report. University of Ulm, Ulm.

[img] PDF - Requires a PDF viewer such as GSview, Xpdf or Adobe Acrobat Reader
401Kb

Abstract

Improving the operational efficiency of processes is an important goal of business process management (BPM). There exist many proposals with regard to process improvement patterns (PIPs) as practices that aim at supporting this task. Nevertheless, there is still a gap with respect to validating PIPs in terms of their actual business value for a specific organization. Based on empirical research and experience from consulting projects, this paper proposes a method to tackle this challenge. Our approach towards a-priori validation of process improvement patterns considers real-world constraints such as the role of senior stakeholders and opportunities such as process mining techniques. In the sense of an experience report, our approach as well as results are illustrated on the basis of a real-world business process from human resources management, covering a transactional volume of about 29,000 process instances over the period of one year. Overall, our proposal enables practitioners and researchers to subject PIPs to a sound validation procedure before taking any process implementation decision.

Item Type:Monograph (Technical Report)
Uncontrolled Keywords:Business Process Governance, Business Process Design, Business Process Optimization, Process Mining, Process Intelligence
Subjects:DBIS Research > Publications
ID Code:926
Deposited By: Prof. Dr. Manfred Reichert
BibTex Export:BibTeX
Deposited On:12 Apr 2013 20:51
Last Modified:12 Apr 2013 20:51

Repository Staff Only: item control page