Effective application of process improvement patterns to business processes

Lohrmann, Matthias and Reichert, Manfred (2016) Effective application of process improvement patterns to business processes. Software & Systems Modeling, 15 (2). pp. 353-375. ISSN 1619-1374

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Improving the operational effectiveness and efficiency of processes is a fundamental task of business process management (BPM). There exist many proposals of process improvement patterns (PIPs) as practices that aim at supporting this goal. Selecting and implementing relevant PIPs are therefore an important prerequisite for establishing process-aware information systems in enterprises. Nevertheless, there is still a gap regarding the validation of PIPs with respect to their actual business value for a specific application scenario before implementation investments are incurred. Based on empirical research as well as experiences from BPM projects, this paper proposes a method to tackle this challenge. Our approach toward the assessment of process improvement patterns considers real-world constraints such as the role of senior stakeholders or the cost of adapting available IT systems. In addition, it outlines process improvement potentials that arise from the information technology infrastructure available to organizations, particularly regarding the combination of enterprise resource planning with business process intelligence. Our approach is illustrated along a real-world business process from human resource management. The latter covers a transactional volume of about 29,000 process instances over a period of 1 year. Overall, our approach enables both practitioners and researchers to reasonably assess PIPs before taking any process implementation decision.

Item Type: Article
Uncontrolled Keywords: business process modeling, business process design, business process optimization, business process intelligence, business process quality, process improvement pattern, process redesign
Subjects: DBIS Research > Publications
Depositing User: Prof. Dr. Manfred Reichert
Date Deposited: 29 Dec 2014 13:29
Last Modified: 24 Apr 2016 12:04
URI: http://dbis.eprints.uni-ulm.de/id/eprint/1123

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