A User Acceptance Model for Robotic Process Automation

Wewerka, Judith and Dax, Sebastian and Reichert, Manfred (2020) A User Acceptance Model for Robotic Process Automation. In: 24th IEEE Int'l Enterprise Distributed Object Computing Conference (EDOC 2020), 5 - 8 October 2020, Eindhoven, The Netherlands.

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Robotic Process Automation (RPA) is the rule-based automation of business processes by software bots mimicking human interactions to relieve employees from tedious work. However, any RPA initiative will not be successful if user acceptance is poor. So far, variables influencing RPA user acceptance have not been systematically investigated. The objective of this paper is to develop a model for assessing RPA user acceptance as well as variables influencing it. We derive this model using the Technology Acceptance Model (TAM) and extend TAM by RPAspecific variables. Our empirical validation indicates that the most important variables, which significantly influence perceived usefulness and perceived ease of use are facilitating conditions, result demonstrability, innovation joy, and social influence. These
findings can be used to derive concrete recommendations for the design and implementation of RPA bots increasing acceptance of employees using the bots during their daily work. For the first time, an RPA user acceptance model is presented and validated contributing to an increased maturity of RPA projects.

Item Type: Conference or Workshop Item (Paper)
Subjects: DBIS Research > Publications
Depositing User: Prof. Dr. Manfred Reichert
Date Deposited: 07 Oct 2020 17:06
Last Modified: 07 Jun 2021 08:44
URI: http://dbis.eprints.uni-ulm.de/id/eprint/1957

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