How Healthcare Professionals Comprehend Process Models - An Empirical Eye Tracking Analysis

Digitization is advancing rapidly in many prevalently analogue domains such as healthcare. For the latter
domain, the synergies with modern information technologies (IT)have become an integral part regarding communication and
collaboration. For this reason, a comprehensible language is of importance in order to allow for a frictionless exchange of information between domain experts. The Business Process Model and Notation (BPMN) 2.0 represents a promising notation that may be applied as lingua franca. Although BPMN 2.0 is widespread and applied by experts in business and industry, little experience exists on how BPMN 2.0 is adopted in healthcare. In order to assess how BPMN 2.0 is deployed in healthcare, we conducted a preliminary eye tracking study, in which n = 16 professionals from healthcare comprehended a particular BPMN 2.0 process
model. The results indicate that BPMN 2.0 might be a candidate for a lingua franca to foster the comprehensible exchange of information as well as collaboration between healthcare and IT