How Healthcare Professionals Comprehend Process Models - An Empirical Eye Tracking Analysis

Winter, Michael and Bredemeyer, Cynthia and Reichert, Manfred and Neumann, Heiko and Probst, Thomas and Pryss, Rüdiger (2021) How Healthcare Professionals Comprehend Process Models - An Empirical Eye Tracking Analysis. In: 34th IEEE International Symposium on Computer-Based Medical Systems (CBMS2021). (Accepted for Publication)

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Digitization is advancing rapidly in many prevalently analogue domains such as healthcare. For the latter
domain, the synergies with modern information technologies (IT)have become an integral part regarding communication and
collaboration. For this reason, a comprehensible language is of importance in order to allow for a frictionless exchange of information between domain experts. The Business Process Model and Notation (BPMN) 2.0 represents a promising notation that may be applied as lingua franca. Although BPMN 2.0 is widespread and applied by experts in business and industry, little experience exists on how BPMN 2.0 is adopted in healthcare. In order to assess how BPMN 2.0 is deployed in healthcare, we conducted a preliminary eye tracking study, in which n = 16 professionals from healthcare comprehended a particular BPMN 2.0 process
model. The results indicate that BPMN 2.0 might be a candidate for a lingua franca to foster the comprehensible exchange of information as well as collaboration between healthcare and IT

Item Type: Conference or Workshop Item (Paper)
Subjects: DBIS Research > Publications
Divisions: Faculty of Engineering, Electronics and Computer Science > Institute of Databases and Informations Systems > DBIS Research and Teaching > DBIS Research > Publications
Depositing User: Herr Michael Winter
Date Deposited: 17 Jun 2021 11:34
Last Modified: 17 Jun 2021 11:34

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