On the Context-aware, Personalized Delivery of Process Information: Viewpoints, Problems, and Requirements

Hipp, Markus and Mutschler, Bela and Reichert, Manfred (2011) On the Context-aware, Personalized Delivery of Process Information: Viewpoints, Problems, and Requirements. In: 6th Int'l Conf. on Availability, Reliability and Security (ARES'11), Industrial Track, August 22nd - 26th, 2011, Vienna, Austria.

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Enterprises are confronted with an increasing amount of data. This data overload makes it difficult to provide knowledge-workers and decision-makers with the needed information. Particularly challenging in this context is the integrated provision of both structured and unstructured information depending on the current process context and user, i.e., the context-aware, personalized delivery of process information. Examples of unstructured process information include all kinds of office documents or e-mails. Examples of structured process information are business process models or data from enterprise information systems. Picking up the need for a context-aware, personalized delivery of process information, this paper presents results from three empirical studies: two exploratory case studies from the automotive domain and the healthcare sector, and an online survey among 219 participants. In a first step, we identify and describe problems with respect to process-oriented information management in general and the personalized provision of process information in particular. In a second step, we derive requirements on the user-adequate handling of process information.

Item Type: Conference or Workshop Item (Paper)
Uncontrolled Keywords: process information; end-user; empirical research; process information logistics, niPRO
Subjects: DBIS Research > Publications
Depositing User: Prof. Dr. Manfred Reichert
Date Deposited: 13 Jun 2011 21:05
Last Modified: 14 Nov 2011 16:46
URI: http://dbis.eprints.uni-ulm.de/id/eprint/738

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