Understanding Business Process Quality

Lohrmann, Matthias and Reichert, Manfred (2013) Understanding Business Process Quality. In: Business Process Management - Theory and Applications. Studies in Computational Intelligence (444). Springer, Berlin Heidelberg, pp. 41-73. ISBN 978-3-642-28408-3

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Organizations have taken benefit from quality management practices in manufacturing and logistics with respect to competitiveness as well as profitability. At the same time, an ever-growing share of the organizational value chain centers around transactional administrative processes addressed by business process management concepts, e.g. in finance and accounting. Integrating these fields is thus very promising from a management perspective. Obtaining a clear understanding of business process quality constitutes the most important prerequisite in this respect. However, related approaches have not yet provided an effective solution to this issue. In this chapter, we consider effectiveness requirements towards business process quality concepts from a management perspective, compare existing approaches from various fields, deduct a definition framework from organizational targets, and take initial steps towards practical adoption. These steps provide fundamental insights into business process quality, and contribute to obtain a clear grasp of what constitutes a good business process.

Item Type: Book Section
Subjects: DBIS Research > Publications
Depositing User: Prof. Dr. Manfred Reichert
Date Deposited: 24 Jun 2011 20:03
Last Modified: 09 Aug 2013 08:48
URI: http://dbis.eprints.uni-ulm.de/id/eprint/743

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