Determining the Link and Rate Popularity of Enterprise Process Information

Michelberger, Bernd and Mutschler, Bela and Hipp, Markus and Reichert, Manfred (2013) Determining the Link and Rate Popularity of Enterprise Process Information. In: 21st Int'l Conference on Cooperative Information Systems (CoopIS 2013), 11-13 Sept 2013, Graz, Austria.

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Today's knowledge workers are confronted with a high load of heterogeneous information making it difficult for them to identify the information relevant for performing their tasks. Particularly challenging is thereby the alignment of process-related information (process information for short), such as e-mails, office files, forms, checklists, guidelines, and best practices, with business processes. In previous work, we introduced the concept of process-oriented information logistics (POIL) to bridge this gap. POIL allows for the process-oriented and context-aware
delivery of relevant process information to knowledge workers. So far, we have introduced concepts to integrate business processes with process information. A remaining challenge is to identify the process information relevant for a given process context. This paper tackles this challenge and extends our POIL approach with techniques and algorithms for identifying relevant process information. More specifically, we introduce two algorithms for determining the relevance of process information based on their link and rate popularity. We use a scenario from the automotive domain to demonstrate and validate the applicability of our approach.

Item Type: Conference or Workshop Item (Paper)
Uncontrolled Keywords: process-oriented information logistics, process information relevance, link popularity algorithm, rate popularity algorithm
Subjects: DBIS Research > Publications
Depositing User: Prof. Dr. Manfred Reichert
Date Deposited: 15 Aug 2013 19:38
Last Modified: 19 Sep 2013 19:23

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