Context-Aware and Process-Centric Knowledge Provisioning: An Example from the Software Development Domain

With the increasing availability of information and knowledge, effective knowledge utilization is becoming a growing and key competency within organizations in various knowledge-intensive fields. One current challenge in process-oriented work, such as that exhibited in new product development pro-jects, is the provisioning of contextually-relevant knowledge to the knowledge workers at the appropriate point in their process. This chapter provides back-ground on technical challenges, referring to the software engineering domain to exemplify these. Thereafter, a practical solution approach based on the Context-aware Software Engineering Environment Event-driven framework (CoSEEEK) is presented. Subsequently, it is shown how automated knowledge provisioning within processes, contextual adaptation of processes, and collaborative process support can be realized.