Comparative cross-sectional study of intuitive understanding of two graphical process models using eye tracking and skin resistance measurement

Healthcare branch is one of the formerly analog branches which are moving in the direction of digitalization. To realize the process of digitalization, knowledge of medical experts and IT specialists needs to be merged. A common clear and unambiguous language is a fundamental component for communication between those as a lingua franca. Considering other branches like industry and looking for solutions of of those sections, a graphical language which is called BPMN 2.0 is used. Bringing those two participants together with a common language can facilitate the development of making working processes understandable. For the sake of comprehending process models intuitively, quickly and at a low level of cognitive load, scientific research is neccessary. The aim of this study was to assess the intuitive comprehension of two process models designed with BPMN 2.0 for healthcare-typical processes with regard of cognitive load, stress level of participants and self-assesment to evaluate the usability of BPMN 2.0 designed processes as common language of healthcare professionals and IT specialists in a crosssectional study by means of using an eyetracker and registration of electrodermal activity.