Supporting Flexible Processes with Adaptive Workflow and Case Handling

Guenther, Christian W. and Reichert, Manfred and van der Aalst, Wil M.P. (2008) Supporting Flexible Processes with Adaptive Workflow and Case Handling. In: Proceedings WETICE'08, 3rd IEEE Workshop on Agile Cooperative Process-aware Information Systems (ProGility'08), June 2008, Rome, Italy.

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Workflow management technology has profoundly transformed the way complex tasks are being handled in modern, large-scale organizations. However, it is mostly those systems’ inherent lack of flexibility that hinders their broad acceptance, and that is perceived as annoyance by users. In this context, Adaptive Process Management and Case Handling provide two very different paradigms, which both attempt to make process management more flexible and user-friendly. In this paper, we compare strengths and weaknesses of these two paradigms, and point out situations in which each is particularly appropriate. We further outline ways, in which either technology can be enhanced by crucial concepts from the other. This integration of flexibility approaches has the potential to remedy fundamental problems still present in each technology on its own.

Item Type: Conference or Workshop Item (Paper)
Subjects: DBIS Research > Publications
Depositing User: Prof. Dr. Manfred Reichert
Date Deposited: 06 May 2008 22:14
Last Modified: 14 Oct 2011 10:25

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