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Lohrmann, Matthias and Reichert, Manfred (2013) Demonstrating the Effectiveness of Process Improvement Patterns. In: Proc. BPMDS'13, 17-18 June 2013, Valencia, Spain.

Lohrmann, Matthias and Reichert, Manfred (2013) Demonstrating the Effectiveness of Process Improvement Patterns with Mining Results. Technical Report. University of Ulm, Ulm.

Lohrmann, Matthias and Reichert, Manfred (2013) Understanding Business Process Quality. In: Business Process Management - Theory and Applications. Studies in Computational Intelligence (444). Springer, Berlin Heidelberg, pp. 41-73. ISBN 978-3-642-28408-3

Lohrmann, Matthias and Riedel, Alexander (2013) Process Quality and Performance in a Shared Services Environment. In: Finance Bundling and Finance Transformation: Shared Services Next Level. Springer Gabler.